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Why Winning Companies (Amazon, IKEA, ..) Focus on Retention

“If customers feel seen and understood, they’re likely to be loyal”, a recent article from Entrepreneur states. “Data powers the future of customer engagement”, reads another.  Open another random business news website and there’s a big chance you’ll come across another article stating the competitive power of data to boost retention amongst customers. But even though this awareness is growing, the genuine belief in marketing remains: growth equals new customers. And while this is true, new customers aren’t the only gateway to growth. Companies that want to be profitable in the long run, shouldn’t just focus on acquiring new customers, but also prioritize investment in existing customers and learn how to master the art of retention. To back this up, let’s have a closer look at 3 macro trends that influence this.    1 . The numbers to back this…

10 min read

  • CLV
  • loyalty

23 Ways Companies boost Retention / Loyalty Metrics

“If customers feel seen and understood, they’re likely to be loyal”, a recent article from Entrepreneur states. “Data powers the future of customer engagement”,  reads another. Open a random business news website these days and there’s a big chance you’ll…

15 min read

  • CLV
  • loyalty

Kwantum Case: Omnichannel Strategy (on vs. offline)

What is it about? Like all retailers, Kwantum operates in an, as it’s dubbed, omnichannel world. A world where products are sold on multiple platforms, marketing touchpoints are planted on every (street)corner and consumers’ attention is being caught whenever they’re…

15 min read

  • Cases
  • omnichannel

16 Ways Big Brands convert Online Traffic to Offline Traffic

We live in an omnichannel word. Innovative brands around the world are capitalizing on this phenomenon and are overtaking traditional retailers in terms of customer experience and profit figures as they go along. Gone are the days when people walk…

15 min read

  • omnichannel
  • Online vs offline
  • Ropo

The Retention Playbook

In a previous article we have already illustrated several companies that have come up with creative solutions to increase their revenue from their existing customer base (= loyalty/retention marketing).  Heck, we even created a whitepaper that shares 23 ways big…

10 min read

  • CLV
  • loyalty

Omnichannel Dashboard – DataStudio Template

At BossData, we take pride in being 100% transparent with our clients. That is why we create dashboards that are always up-to-date and always available to you and your entire organization. To help your organization master ROPO, we would like…

5 min read

  • dashboard
  • omnichannel

Should all customers receive the same amount of love?

Notice: This is a follow-up post on PART I (‘Customer Centricity & Customer Heterogeneity’) in which we explain customer heterogeneity and its impact on customer centricity. Read by clicking this link.    What do you win with customer-centric online marketing?…

15 min read

  • automation
  • CLV
  • loyalty

Explained : Customer Centricity & Customer Heterogeneity

Every single human being on earth is different. Michael Phelps is an extreme example. The American swimmer is the most successful Olympian ever, thanks in large part to the mix of physical characteristics that make him unique. The wingspan of…

10 min read

  • CLV
  • loyalty

Channable Use Case of the Year 2019 WINNER

Channable Use case of the Year Award 2019   Hurray! 🥳 When Channable approached us with the request to enter, we had several unique cases in mind as we rely heavily on their platform in many collaborations. We ended up…

15 min read

  • automation
  • Case
  • channable
  • feed management
  • Google ads
  • omnichannel

Implementing an omnichannel mindset in 7 steps

Businesses these days operate in a, as it’s dubbed, omnichannel world. Products are sold on multiple platforms, marketing touch points are planted on every (street)corner and consumers’ attention is being caught whenever they’re entering the online or offline world. Businesses…

12 min read

  • omnichannel
  • Ropo

ROPO Strategy Webinar

  Research Online Purchase Offline (ROPO) is a process that describes consumers’ researching products online but ultimately purchasing the product offline in a physical store. In the past, campaigns were valued on the additional value they provide within their very…

12 min watch

  • omnichannel
  • Ropo

What is an offline store visit worth in € ? – Calculator

We see a lot of retailers embracing an omnichannel mindset and measuring how many store visits are the direct result of online marketing campaigns. But sharing number of store visits is not a great indicator. It will only resonate with…

5 min read

  • omnichannel
  • Ropo

Aligning on- and offline marketing (ROPO) – Why should you give a damn?

Notice: This is a follow-up article on ‘Implementing an omnichannel mindset in 7 Steps’. We recommend reading this first. The article explains why it’s important to be truly omnichannel and how to implement it in your organization.  This article covers…

10 min read

  • Online vs offline
  • Ropo

This Is the Number 1 Sign of High Intelligence, According to Jeff Bezos

This is what the Amazon founder looks for when he wants to know if someone is really smart. Amazon founder Jeff Bezos sits atop one of the most successful companies of our time, not to mention a personal fortune of…

Bossdata reader digest of INC.com

15 min read

  • Culture
  • people

Google Brand Lift: implementing & evaluating

Intro How can success be measured for an online brand campaign? With YouTube as one of the main online channels, we used Google’s Brand Lift to measure the impact on the brand of CM – Belgium’s largest public health insurance…

20 min read

  • Branding impact
  • Google ads

Branded advertising – should you do it?

You probably often wonder whether it’s necessary to advertise on your own company/brand name. And it makes perfect sense. When searching for a company/brand name in Google, you almost always will top the search results, right? So why would you…

20 min read

  • Branding impact
  • Google ads
  • ROI

CM.be case: Data Driven Online Branding

About CM With its 4,5 million members, CM (Christelijke Mutualiteit) is the largest health insurer in Belgium. Core values are solidarity, respect for each person and care for those most vulnerable. The Goal We were brought in to manage the…

11 min read

  • Branding impact
  • Case

EasyLife case: How effective is direct mail

About EasyLife Serving 5000+ customers, this professional housekeeping company has 12 offices in Belgium and employs 700+ staff members. Besides offering domestic cleaning, they also provide services such as ironing and grocery shopping. Their system is efficient and user friendly…

16 min read

  • Case
  • Flyer
  • Ropo

Thomas More case: How to attract new students on a fixed budget

About Thomas More Thomas More is the largest university college in Flanders, offering a wide variety of Dutch-language bachelor degree programs, with 13,300 students and 1,400 employees. The college follows the philosophy of the English humanist Thomas More. The word…

16 min read

  • Case
  • SEA

Direct Repair case: Growth while maintaining your ROI

About Direct Repair Direct Repair is an online-only business selling parts for domestic appliances used in home and garden. They operate in France and in Belgium, where they’re the leading player in this market. Direct Repair has some 14,000 items…

18 min read

  • Google
  • Google ads
  • Google shopping
  • SEA

Why a data culture matters

Organizational culture can accelerate the application of analytics, amplify its power, and steer companies away from risky outcomes. Here are seven principles that underpin a healthy data culture. Revolutions, it’s been remarked, never go backward. Nor do they advance at…

Bossdata reader digest of McKinsey

25 min read

  • Culture
  • Data

EasyLife case: How To Generate Cheaper Online Leads

About EasyLife EasyLife is a professional house cleaning company which now serves more than 5,000 families throughout Belgium. Starting with one small office in the city of Antwerp, EasyLife has rapidly expanded from its beginnings in 2009 and now operates…

9 min read

  • Case
  • CRO
  • Google
  • ROI
  • Ropo
  • testing

Bol Services Partnership

Below you will find an update on three new companies we have partnered up with. BOL Yes, we partnered up with the leading web shop in the Netherlands and Belgium! We are extremely proud as we are one of 2…

5 min

  • bol
  • dynamic pricing
  • marketplace